OK, so let’s start out by saying that I am neither a bank apologist nor someone who believes that banks do not have a lot to answer for.
Now that is said, let me move on.
When was the last time you had to have a replacement Credit or Debit card because your current one was compromised? Maybe the new one just appeared in the post? Or maybe you had noticed a few dollars that you could not account for on your statement? Whichever it was, any loss sustained was not paid for by you! No, your financial institution took that charge.
Chances are, they were also not at fault for the loss; It could have been the online store that you had been using or maybe your card details were stolen during a shopping trip on High Street. Or maybe you were using a free Wi-Fi service and went on to your favorite shopping site. During that visit, your computer could very easily have been compromised by that very helpful guy or gal sitting behind you…
Whatever the reason, it is unlikely that the banks were actually to blame. It is more likely that they are the true victims. We as the customer are inconvenienced, but that is all. The banks are out of pocket by 2 or 3 dollars, as well as the costs of the replacement card. Not a lot really, until you multiply that by the number of cards they replace each year. You then get to a very large number. So why are they doing it? My answer is going to have to be a guess as I have asked the question on a number of occasions but I have never received a real answer. This is understandable as the banks do not want to publicize how much online fraud really costs, especially as we all jump to the conclusion that it is they, not us, at fault. So here is my guess; Cloud banking and online purchasing is a growing business with billions of dollars of transactions taking place each year. The banks need this business as at the end of the day it streamlines how they work and cuts costs. But this is currently coming at an even larger expense, the reimbursement of fraudulent transactions. I believe the banks are betting on these being reduced over time and the cost savings then coming in to play.
If we really want a Cloud banking infrastructure and to be able to purchase on-line securely with little or no worries about having our transactions interrupted, then we need to help the bank! Yes, I know it is not a natural thing to want to do. But think about the consequences. The figures I have been speaking of are huge. At some point the banks will have to start to recharge them, so I am actually asking us all to help ourselves. Here are a few things we can do to make life a little safer:
Public Wi-Fi: If you do use the Wi-Fi in your local coffee shop, DO NOT use it to make purchases, input passwords or do anything private, unless you have installed and turned on a Virtual Private Network (VPN) which encrypts all data.
Connecting: When you connect to a public Wi-Fi, make sure that you know it is a real one. For example, if you see an Open Connection named “Freds Open Wi-Fi” or “My Favorite Coffee House Free Wi-Fi” or Even “Connect to Me Now!” Do not connect to it. It is more than likely not a safe one to use.
Only ever connect to your bank from your own home, office or mobile network connection. This does not guarantee security but makes it far more likely.
Passwords: Finally, be very careful with your passwords. They are important to you. In a lot of cases, they are your life. Do not give them out, keep them secure and make sure that every web site that you use understands the importance of security and is not just paying lip service to the word. If you do hear that a web site has had your (Remember it is your) password stolen, make sure that you change it straight away and go to all of your other accounts with the same password and change that too. Then go back to the site and demand an apology and recompense. That maybe the only way that some of these site will actually learn that our data is not just important, it is OURS!
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